And below we have already answered the most frequently asked questions!
In what case can I get a refund?
1. If the corresponding request is sent at least 10 days before the start of the event, 100% of the cost of the electronic ticket is refunded;
2. If the corresponding request is sent within 5 to 10 days before the start of the event, 50% of the cost of the electronic ticket is refunded;
3. If the relevant request is sent within 3 to 5 days before the start of the Event, 30% of the cost of the electronic ticket is refunded;
4. If the relevant request is sent less than 3 days before the start of the Event, the cost of the electronic ticket is not refunded;
5. If you bought a ticket and you were not allowed at the entrance (for non-compliance with the rules of visit), the ticket will not be refunded.
Couldn't make a refund?
We will keep your ticket and transfer it to the next event of the same cost by agreement.
How to leave an application and how long will it take for the money to arrive?
You can leave a refund application in your personal account. More details can be found here.
The refund application is processed within 5 working days. After that, the money will be credited to the card with which the ticket was purchased within a week.
Also, immediately forget about bringing prohibited substances, piercing and cutting objects and weapons to the site. Carrying these things with you is a reason not to miss you to the event.
We recommend coming to the party in a conscious state. If you can't adequately communicate with our employees or security, they have every right not to let you into the event.
Once again, the party is strictly 21+! Be sure to take your passport with you. At the entrance they will check the documents and without them you will not be able to get to the site.
And yes, if you have already entered the event, it does not mean that you are allowed everything. Of course, POOL is a recreation area, but everyone has their own rest, so you need to know the framework.
Take care of the property of the site. After all, not only our team is trying to successfully hold the party, but also the Fira Beach Club team. For damage to the property of the site, a fine is provided up to administrative or criminal liability under the local laws of Thailand.
Use the beds for their intended purpose. You can relax on them. It is forbidden to stand on them or jump.
Smoking outside the specialized places indicated on the map is prohibited.
Inadequate behavior and refusal to comply with the requirements of security to calm down is a reason to escort you out of the site. Avoid dubious arguments, because if you get into a conflict or fight with someone, don't be surprised that the security reacts accordingly.
If you violate these visiting rules, security guards will ask you to leave the territory of the complex. In this case, the money for the ticket cannot be returned.
